`viewed product`

This event is triggered automatically on all websites with the included snippet, except for single-page applications (SPAs).

Unlocked Features

Product abandonment workflow: Enables you to automate actions when a product is viewed but not purchased. See the Product abandonment guide for more information.
Contact segmentation: Enables targeted communication by categorizing contacts based on specific criteria.

Supported Endpoints

Endpoint	eventVersion	origin
`track` (JavaScript API)	v4	api

We recommend to send this event via JavaScript API

Note: The viewed product event will be captured only for identified contacts. Contact is identified if:

Customer clicked on a campaign email and landed on your website

Customer submitted Omnisend Form

Using the omnisend.identifyContact function

Example event

Below is an example event provided for testing. You can send this through the available endpoints to evaluate automation, segmentation, or any other custom functionalities.

JavaScript API:


omnisend.push([
  "track",
  "viewed product",
  {
  "origin": "api",
  "eventID": "f3f61bc6-07b8-4645-92d8-189d882dbcb1",
  "eventVersion": "v4",
  "eventTime": "2021-07-01T00:00:00Z",
  "properties": {
    "product": {
      "categories": [
        {
          "id": "2131",
          "title": "The best product"
        }
      ],
      "currency": "EUR",
      "id": "232423",
      "imageUrl": "https://example.com/product/232423-image.jpg",
      "oldPrice": "4099",
      "price": "2099",
      "title": "The best product",
      "status": "inStock",
      "url": "https://example.com/product/232423"
    }
  },
  "contact": {
    "id": "67447b7d5c1cd54488ec24d9",
    "email": "[email protected]",
    "phone": "+443031237300",
    "firstName": "Vanessa",
    "lastName": "Kensington",
    "birthdate": "1997-05-28",
    "gender": "f",
    "address": "9709 Highland Rd.",
    "city": "New York",
    "state": "NY",
    "postalCode": "08723",
    "country": "United States",
    "customProperties": {
      "favoriteColors": [
        "red",
        "blue"
      ],
      "vipStatus": true,
      "vipStatusDate": "2023-06-27T10:48:36Z",
      "vipPoints": 100.59,
      "friendlyTitle": "Miss Vanessa"
    },
    "tags": [
      "vip",
      "form:a12546asdwq"
    ],
    "optIns": [
      {
        "channel": "email",
        "createdAt": "2023-06-27T10:48:36Z",
        "source": "form:omnisend-form:5d5cf027865hed74f4078q44:26"
      }
    ],
    "optOuts": [
      {
        "channel": "sms",
        "createdAt": "2023-06-27T10:48:36Z",
        "reason": "unsubscribed via email",
        "source": "email link"
      }
    ],
    "consents": [
      {
        "channel": "email",
        "createdAt": "2023-06-27T10:48:36Z",
        "ip": "73.240.147.113",
        "source": "form:omnisend-form:5d5cf027865hed74f4078q44:26",
        "userAgent": "Mozilla/5.0"
      }
    ]
  }
}
]);

eventName. Either "viewed product"
eventID. This is a unique identifier for the event (UUID v4). If you don't have a unique identifier, you can leave it empty.
origin. Use api
eventVersion. v4
properties.
eventTime. Optional. If not provided current date is used
contact. Optional. The contact object allows you to send additional details about the contact identified using the omnisend.identifyContact JavaScript function. NOTE: When using contact, ensure you provide at least one of the following values: id, email and/or phone. All other contact information is OPTIONAL.
The following properties are automatically collected without the need to send them: UTM (campaign, medium, source); Page(title, url); User Info(city, country, device, language, os, sessionId)

Property explanation & expected types

Value Path	Description	Example	Type
product	Product	-	object
product.categories	Categories	-	array of objects
product.categories.id	Id	2131	string
product.categories.title	Title	The best product	string
product.currency	Currency code in ISO 4217 format	EUR	string
product.description	Description	-	string
product.id	Id	232423	string
product.imageUrl	Image Url	https://example.com/product/232423-image.jpg	string
product.oldPrice	Value in cents. Please refer to _oldPrice	4099	number
product.price	Value in cents. Please refer to _price	2099	number
product.title	Title	The best product	string
product.status	Product status at the time of the event. Default values: 'inStock', 'outOfStock', 'notAvailable'	inStock	string
product.url	URL to product page	https://example.com/product/232423	string